This policy was last updated on 7/03/2024

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Gratuities: Gratuities are not included to the tour/cruise director, motor coach driver, tour guide and baggage handlers.  These are at the participant’s discretion.  A guideline for gratuities is as follows:€5.00 per person per day for the Tour / Cruise director,€2.00 per person per day for the guide€1.00 per person per day for the driver, €3.00 per day for a driver/guide (one person) operation €1.00 per bag for the baggage handler.

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These past TERMS & CONDITIONS were valid for all Passengers booked prior 9/15/2020.

 

Jet Vacations LLC General Terms and Conditions Policy for Groups

The general terms and conditions below are in effect, unless otherwise indicated on the specific tour and/or group master contract.

PASSENGER AGREEMENT: All passengers are required to complete a Passenger Agreement (Also referred to as a Booking Form or Reservation) prior to travel and, by so doing, formally accept Jet Vacations LLC Travel’s Terms & Conditions. Passengers booking online will be required to complete the Passenger Agreement at the time of booking. Passengers booking via telephone will be provided a verbal review of the Passenger Agreement, which will be delivered via email shortly after the time of booking. Customers who are unable to receive and complete their Passenger Agreement via email may request the Agreement be provided via fax or mail. Travel documents will not be released without a completed Passenger Agreement. Jet Vacations LLC reserves the right to cancel bookings and return deposits without a completed Passenger Agreement. The Passenger Agreement incorporates these Terms & Conditions including the following Release from Liability, Assumption of Risk and Arbitration Clauses. Completion of the Passenger Agreement constitutes agreement to these Travel Terms & Conditions and Jet Vacations LLC’s Release from Liability, Assumption of Risk and Compulsory Arbitration Clause.

Deposits: (unless otherwise indicated on the specific tour and/or group master contract): All tours require a minimum deposit of $600 per person inclusive of taxes & fees. Cancellation penalties apply. See Cancellation Penalties and Refunds.  Generally, bookings made more than 120 days from departure will require only a deposit. Some programs may require you to purchase non-refundable airline tickets at the time of booking, in addition to the required tour deposit. There may also be other exceptions.  Final payment is due as specified on your invoice. If final payment is not received by the date it was due, we will automatically charge the balance due to your credit card if your credit card was provided.  If you are using a Debit Card as a Credit Card, your financial institution may set limitations and restrictions. Please check with your bank or financial institution before submitting your reservation or final payment. 

 

Land Deposits: Hotel space has not been requested or confirmed for your group at this time.  In order to proceed with land operations, we require a group deposit as stated in the “Payment Schedule” section of this contract.  Hotels confirmed will be as indicated or similar, depending on space availability at the time of booking. All rooms are based on “run of the house” category and supplements may apply to guarantee specific room preferences.  On occasion, hotels may require a larger group deposit in order to block space.  We will advise you of these requirements if they are requested.

 

Hotel selection: It is the responsibility of client to ensure that the hotels and venues that are suggested and selected in this proposal are adequate for their clientele.  Jet Vacations LLC cannot and will not be responsible for room sizes, room air condition, room amenities, room service which vary and differs throughout the world, countries, cultures and hotels. We strongly advise client to peruse hotel rating web sites such as Tripadvisor.com to get an approximate “feel” and “judgment” on each suggested and selected properties, to insure that selected hotels/rooms will be adequate to the client's group travelers.  Client understand that no refund nor legal claims regarding the selected hotels, venues, rooms and /or services will be possible once this contract has been signed and agreed upon.

Accommodations:  If a hotel substitution must be made, a comparable class of hotel will be used.  Single rooms in Europe are usually small and often not as well situated as double rooms.  Any complaint regarding the hotel must be brought to the attention of the hotel management as early as possible during your stay and, if not resolved to your satisfaction, should be notified to Jet Vacations LLC in writing. In the unlikely event that the hotel management cannot provide the booked accommodation, the client understands that the hotel management responsibility is to find an alternative of at least a similar standard, and provide transportation as appropriate to this alternative hotel.  Jet Vacations LLC shall have no liability in respect of any other costs, losses or damages existing out of or in connection with existing travel arrangements, relocation of accommodation since such relocation is outside Jet Vacations’ control.

(a) Your accommodation:  All successful confirmations will be issued a Voucher with a reference number, which is shown on the hotel voucher provided by  Jet Vacations LLC. This hotel voucher shows the details of the booking made with the hotel. It is important that you check the hotel details and itinerary are correct to eliminate all possibility of misunderstanding. You must take this with you to the hotel. Likewise, if you do not receive a confirmation via email after making the booking, then please contact us. 

(b) Alterations at the hotel:  Should you decide to alter the arrangements at hotel, the hotel will do its best to accommodate such arrangements, but will not be held responsible should they fail to do so. 

Hotels Check-in times: Hotel rooms are usually not ready for check-in until after 3 pm.  If your flight is arriving early, especially European flights, you should plan for the day's activity until your room is available. Most hotels will store your luggage until your room is ready.

Air Conditioning: Jet Vacations LLC is not responsible for air conditioning standards or availability, as these factors can vary greatly between properties and countries.  Some hotels amenities / facilities are seasonal such as swimming pools, terraces, rooftops etc. and many not be opened or hotels may have renovations during the course of the year.  Jet Vacations will not be held responsible for hotel renovations, noise and/or closure of certain hotel area / facilities.

Single or Triple Accommodations: are limited and subject to availability. The single supplement rate is quoted on the basis that single rooms shall not exceed approximately 20% if the total rooms required, unless otherwise agreed and confirmed.  Some hotels may charge a further fee should the group exceed this configuration.

Drinks & Meals Policy: All breakfast include juices, tea and coffee.  Contracted lunches and dinners include tea and coffee but unless otherwise stated do not include mineral water, wine, beer or other alcoholic beverages.  Where wine is included with a meal it is done so on the basis of house white or red wine.  No refunds for meals not taken onboard a cruise ship. 

Items not included:  Jet Vacations LLC programs do not include items of a personal nature such as laundry, hotel extras, Spa or wellness centers, telephone or Wi-Fi charges, gratuities and drinks with meals (unless otherwise stated in a proposal).  All passengers are responsible for settling such accounts before checking out of each hotel.  Hotels, Airport and airline taxes and fees are not included unless specified.

Airport to Hotel / Ship Pier transfers: Round-trip airport to hotel transfers may be included when the tour is purchased air-inclusive (check details of your tour to see what is included).  If you make your own air arrangements, travel from a non-group airport, or extend your vacation, transfers are not included. Transfers may, however, be arranged upon request at an additional cost. Round-trip transfers from the airport to the ship pier are included in the air/sea packages only.

Baggage Handling:  One piece of standard airline baggage per person is included unless otherwise specified.  Passengers bringing baggage in excess of this amount may incur a surcharge.  For the sake of passenger comfort, it is recommended that passengers limit baggage to 1 suitcase per person plus 1 carry on.  Airline baggage fee policies differ from airline to airline and fees may apply to check your baggage. Please contact the airline on which you are traveling for specific rules and baggage fees. On escorted coach trips, our tour Directors may assess a onetime fee of $25 per piece if you exceed your luggage allowance of one piece of luggage on a coach tour.  You may also bring one carry-on bag that complies with the airline rules and must fit either under your seat, or in an overhead compartment. It is your responsibility to porter this bag. Baggage handling, if included, begins curbside at the airport upon arrival and is limited to one bag per person.  You are required to handle your own baggage if transferring between terminals.  On all tours, you are responsible for complying with the airline regulations concerning their baggage allowances and with the airline restrictions on the size, weight and contents of your carry-on bags. You may be disappointed if you are carrying items of necessity in your carry-on bag, and the airline asks you to check it in at the airport because it didn’t meet their requirement. You will be responsible to pay for any additional baggage charges imposed by the airline or transportation companies. Check with the carrier for luggage guidelines. Luggage travels at owner’s risk throughout. We are not responsible for loss or damage of luggage or personal belongings. Our protection plan is strongly recommended to cover loss or damage of luggage.  Jet Vacations LLC nor its representatives, assumes no responsibility for loss of, or damage to, baggage or any passenger’s personal belongings.  It is recommended that passengers purchase baggage insurance.

Planning and Operations:  Included.

Visas and passports:  As of the time of going to print, a valid Government-issued photo ID is required at time of check-in for all domestic flights. A valid passport is required for travel outside the United States. If possible, you should renew your passport approximately nine (9) months before it expires. Many countries require that your passport be valid at least six (6) months beyond the dates of your trip. Some airlines will not allow you to board if this requirement is not met. Select countries require additional documentation for children under the age of 18 years. All travelers are responsible to contact the consulate of the country and/or countries they are traveling to for entry requirements and necessary documents, such as visas. For the latest information on travel requirements, log on to the consulate websites. Non-U.S. citizens may have different entry requirements than U.S. citizens.

Group Review:

180 Days Prior: Initial names are required.  Review of names and reduction of unsold space by 25% (blocked air space must be reduced to actual group size), and deposit is due.
120 Days Prior (unless otherwise agreed): Finalization of group with names and final payments required.

Tariff, fuel surcharges and Exchange Rate Fluctuations:  All prices are quoted using the prevailing rate of exchange between the Foreign Currency and the USD from the date the original offer was made. If the rate of exchange changes by more that 4%, Jet Vacations LLC reserves the right to revise the selling rates according to the current exchange rate between the Foreign Currency and the USD.  Jet Vacations LLC reserves the right to change the price of the tour/program before it commences due to fuel surcharges, currency fluctuations, tariff increases from common carriers and suppliers, etc. If there is a surcharge to be applied such notice will be given no later than 30 days prior to the start of the tour or program.

 

IMPORTANT NOTE ON FUEL SURCHARGES: Fuel surcharges imposed by the airlines are valid at time of contract and are included in the price of your tour.  As fuel continues to fluctuate, if the fuel surcharges change prior to your departure date, you will be assessed this additional amount.

Air arrangements:  We negotiate special Economy class rates with many major carriers, as well as chartered air carriers.  Fares and schedules are based on regular scheduled carrier service. All applicable airline rules apply and schedules are subject to change. Basic airfares include fuel surcharges, airport departure taxes, passenger facility charges (PFCs), customs or immigration fees, but do not include excess baggage charges and other airline imposed fees. We cannot be responsible for flights that are occasionally overbooked, delayed, or canceled by the airlines. All fares and schedules are subject to change without notice. If the airline imposes higher fares, you are required to pay the additional amount. Late bookings are most likely to result in higher airfare.  Air inclusive group packages are non-changeable and non-refundable once deposit has been paid.  Rules and fees for canceling and revising airfares vary depending upon the type of airfare purchased. Refundable airline tickets will be processed once the original paper tickets (if applicable) are returned to us via a traceable method of mailing. E-tickets do not need to be returned. Lost paper tickets have no refund value.  For mileage accrual information, please contact the carrier directly for details

Air deviations:  Routing deviations are not permitted and must be booked and ticketed separately from the group.  Date deviations are permitted on the westbound sector of the itinerary only.  A $100 per person non-refundable fee applies, as well as any additional fees and/or fare differences imposed by carrier. 

Flights, frequent flyers miles:  We negotiate special Economy class rates with many major carriers, as well as chartered air carriers. Air arrangements are subject to restrictions on choice of routing, direct or non-stop flights, arrival times, eligibility for frequent flyer miles and seat assignments. For mileage accrual information, please contact the carrier directly for details.  

Seat assignments:  We block group seats with many major carriers, as well as chartered air carriers.  We have absolutely no control over seat assignment. Specific seat requests are subject to availability at airport check-in only or passengers may contact the airlines for individual specific seating once tickets have been issued.  Bulkhead and exit row seats are considered at airport check-in only.  Passenger “Record locators” are assigned by the airlines once the airlines has ticketed each passengers from the group block. This usually occurs between 60 to 30 days prior the departure date.   After the airlines have assigned each traveler a “record locator”, travelers may contact the airlines directly to discuss his or her seat preference. Airlines may impose additional fees for specific seats.

Airline Deposits:  When your land deposit is received, we will request the appropriate air space.  Most airlines now require a “per seat” or full amount deposit to hold space once your group has been confirmed.  Deposits vary with each airline, as well as their terms and cancellations penalties. Once air space is confirmed, we will advise you of the exact terms and conditions of the deposit.  Airfares quoted are based on non-refundable, contracted fares booked in a specific class of service, and are subject to space availability.  In the event that the airline cannot confirm the required class of service, we will negotiate for the next best possible airfare and advise you of the supplement.  Once issued, air tickets become non-refundable – unless specified otherwise.

Taxes and Service Charges:  As of the date of this proposal local and central government taxes are included for all services as levied by the governments of the USA and countries visited as specified.  In the unlikely event that tax structures are amended at any time prior to the travel date, Jet Vacations LLC will pass on all such additional taxes to the travel agent or group organizer, for collection. Airport and airline taxes and fees are not included. 

Tour Rate Does Not Include:  Passport fees, visa fees, visa handling fees, laundry, valet service, gratuities on ships, gratuities to guides and drivers, airport taxes wherever levied, additional baggage in excess of allowance, baggage and accident insurance, wines and liquors, mineral waters, food and beverages not on the menu of the included meals, unless otherwise specified in the itinerary, and any other expenses of a personal nature.

Gratuities: Gratuities are not included to the motor coach driver and tour guide.  These are at the participant’s discretion.  A guideline for gratuities is €2.00 per person per day for the guide and €1.00 per person per day for the driver and €3.00 per day for a driver/guide (one person) operation. 

Contact Information: Pursuant to TSA Secure Flight requirements, passengers are responsible to provide Jet Vacations LLC with their name as it appears on their passport (or other government-issued I.D. when traveling), date of birth, gender, address, phone number, email and fax data for all passengers. Passengers must ensure that names are correctly listed on their invoice. Jet Vacations LLC will not be responsible for passengers who do not receive an invoice or documents or are denied boarding due to inaccurate information.

Travel Documents:  Travel documents will be sent approximately 2 weeks prior to departure, providing full payment has been received. Jet Vacations LLC is not responsible for lost or stolen documents; therefore, any re-issuance of documents may be assessed their full face value and may include increase in cost. A special handling fee of $35 will be assessed to bookings that require overnight express delivery. Overnight delivery requests will be accepted up until 2 p.m. Eastern Time, Monday through Friday. No Saturday or Sunday deliveries. Some trip documents are sent as E-Documents by email. For all trip documents, it is your responsibility to check the accuracy of your airline tickets and all other documents. You are responsible to ensure that your full, official name is provided to us at the time of booking, exactly as it appears on your valid passport. It can cost up to $250 or more per person for a name change or other ticket adjustments, plus any fare increase if applicable, due to re-ticketing. The airline will deny boarding if your airline ticket or documents do not match your passport.

Insurance:  Jet Vacations LLC make every effort to ensure that all suppliers /contractors carry appropriate insurance for the supply of the service they are providing. However it shall be the responsibility of all persons to arrange their own travel insurance. 

Travel protection plan: It is strongly recommended that you take advantage of our Travel Protection Plan in the event that you need to cancel or interrupt your trip, require emergency medical assistance, experience a travel delay or lose your baggage.  The plan that we suggest is administered by a third party travel insurance provider and the contract for this service is therefore between you and the Insurance Carrier and based on their terms and conditions.  It is your responsibility to read and study the  travel insurance plan suggested and to understand its Terms & Conditions - as listed on their web site or brochures, so that you may select an insurance plan that is adapted to your specific needs and requirements.  All insurance claims have to be directed to the Travel Insurance company. Those terms and conditions are provided on their website. The Travel Protection Plan is not in effect until your payment for the plan is received, and the Travel Insurance premium is non-refundable 

Safety - Behavior: It is the responsibility of each individual client to ensure that they do not behave in such a way as to cause offence or danger to themselves or others, or which risks damage to property. Each client shall be responsible for any injury or damage caused by their failure to behave in a safe and proper manner.  It is your responsibility to ensure that you and the members of your party do not behave in a way which causes offense or danger to others or which risks damage to property belonging to others. In such circumstances all suppliers (e.g. hotel or apartment managers) and Jet Vacations LLC have the right to terminate arrangements made on your behalf, in which case the company's responsibility to you ceases immediately and there can be no refunds, no payment of compensation and no reimbursement of any cost or expenses you may incur as a result. Further, you will be liable to reimburse Jet Vacations LLC and it's affiliates plus hotel or apartment damages for any expenses whatsoever as a result of your behavior.

Itinerary variation: We will make every effort to operate all tours as advertised. Situations may arise, voluntarily or involuntarily, that require changes or exceptions in the airport of departure, the itinerary, land arrangements, hotels, trains or ports of call. On these occasions, we reserve the right to make such modifications and substitute conveyances/hotels as deemed necessary.

Changes to a service or a reservation:    

Any changes to or deletions from the program by an individual, including air deviations from the itinerary (prior to ticketing) and name changes on a land portion are subject to a charge of $50.00 per change, per person (plus any additional costs in airfares, airlines deviation fees or services these changes may incur).  Once issued, airline tickets cannot be changed for re-routing.  Name changes due to spelling corrections are subject to airline rules, and penalties for re-ticketing will apply. In the unlikely event that it becomes necessary or advisable, or for any reason whatsoever, to alter the itinerary or arrangements, such alterations may be made.  Additional expenses, if any, shall be borne by the passengers; conversely, refund will be made to the passengers if any savings is affected thereby. We reserve the right to decline, to accept or retain any person as a member of any tour at any time, and a refund for the unused portion of the tour is the limit of our liability in such instance. The usual passage contract in use by the applicable transportation company, when issued, shall constitute the sole contract between said transportation company and the purchaser of this tour and/or the passenger.  THERE IS NO REFUND FOR ANY UNUSED PORTION OF THE TOUR.  RECEIPT OF YOUR DEPOSIT AND COUNTERSIGNED COPY OF OUR PROPOSAL SHALL BE DEEMED CONSENT OF THE ABOVE CONDITIONS.

Optional Tours and Sightseeing: On certain programs, we offer a variety of optional tours that can be pre-purchased prior to your departure. For others, you will receive information about optional tours (if available) for purchase upon arrival in your destination. We review these tours and the companies operating them, for appropriateness and quality. Generally, you should sign up for the optional tours you wish to take at the start of your tour. You are under no obligation whatsoever to participate. Sightseeing is subject to final arrangements by local tourist authorities, based on conditions such as minimum number of participants required to operate, weather, time, etc.  Facilities such as museums and banks, restaurants and sightseeing tours maybe closed on certain dates due to, but not limited to, religious holidays and national and regional celebrations.

 

Group - Individual pictures taken during a trip:  Jet Vacations staff may take photographs of individual(s) of group participants during a trip.  By participating in a Jet Vacations trip, you grant Jet Vacations the right to use the photographs in connection with the identified event to be used for any lawful purpose including marketing, publicity, illustration, advertising and web content purposes – without payment of any compensation to participant..

Travelers requiring special assistance - disabled participants: If you (participant) have a disability and reasonable accommodation may enable you to use the services, please let us know how you believe we can help. Participant must inform us in writing, at or immediately after making the reservation, but in any event as early as possible, of any mobility impairment or other condition, whether physical, emotional or mental, which may require accommodation or use of an assistive device during the travel. If the impairment or condition first arises after making the reservation, participant must inform us in writing as early as possible. We may consider, and may confer with participant, the cruise operator, airlines, hotels and other service providers regarding possible accommodations. A reasonable effort will be made to accommodate special needs, but we are not responsible for denial of service by carriers, hotels, or other independent suppliers. A participant, who, due to impairment, is not self-sufficient, may be required to travel with a companion who shall take responsibility for assistance needed during the travel and in case of emergency. An individual with a disability that would result in a direct threat to the health and safety of others or to that individual may be excluded, if it is determined there is a significant risk that cannot be eliminated or reduced to an acceptable level by reasonable accommodations, policies, practices, procedures assistive devices or services. If participant fails to timely inform us of any impairment or condition, and it is determined based on information that participant should have provided, that participation poses a safety risk to participant or direct health or safety threat to others, participant may be excluded from parts or all of the travel. We shall have no liability to participant relating to any condition, treatment, failure to inform us of an impairment, or resulting exclusion. We regret that we cannot provide individual assistance for walking, dining, embarking/disembarking transportation, and/or for other personal needs. A qualified companion must accompany travelers who need such assistance.

Pregnancy: For the safety of parent and child, and depending on various circumstances, passengers who are at an advanced stage of pregnancy (after 5 months) may be subject to restrictions or exclusion concerning their ability to travel and/or board a ship. Please inform us immediately, so we can assess your personal circumstances and possible accommodation.

Special requests: We will make reasonable efforts to secure special request and dietary needs. However, requests cannot be guaranteed. For room requests other than what is advertised, there may be an additional cost. We cannot be held responsible for the failure of carriers, hotels or other suppliers to deliver such requests.

Tour Cancellation: We reserve the right to cancel the entire trip (or any component of the trip) for any reason and/or time. In this event, our liability, if any, shall be limited to and liquidated by refunding to each prospective participant the payments made.

 

Complaints: Jet Vacations LLC is concerned that all booked services are provided. In the event of any complaint concerning a service, the complaint should in the first instance be raised with the appropriate supplier/contractor. In the event that the complaint is not resolved, the client should call Jet Vacations LLC emergency number.  A written complaint shall be made to Jet Vacations LLC within seven days after the termination of the tour. No complaint shall be entertained outside of seven days after the termination of the tour.

PASSENGER CANCELLATION POLICY

No charges other than the non-refundable initial deposit are levied for individual passengers canceling up to 120 days prior to the commencement of Jet Vacations LLC services.  However, services which have been prepaid by Jet Vacations LLC on behalf of individual clients maybe non-refundable, non-exchangeable, non changeable and/or maybe subject to a cancellation- change fee (e.g. theater tickets, Train tickets, Airline Tickets, Event Tickets, Passes, Entrance fees etc.).  

Full cancellation: (unless otherwise indicated on the specific tour and/or group master contract)

Changing the dates of the group stay is deemed to be a full cancellation; the application of the terms and conditions relating to cancellation apply. Failing to pay the contractual deposits (other than the initial deposit) constitutes a cancellation. In the event of non-compliance with the payment due dates, Jet Vacations LLC shall have the right to demand the Customer to immediately pay the outstanding balance for the group. Payment shall then be received by Jet Vacations LLC within eight days as of the date of Jet Vacations LLC’s written request. Should payment not be received within this time limit, the group stay shall be deemed to be canceled by the Customer. In the event of full cancellation of the agreement by the Customer, which is not justified by Jet Vacations LLC’s failure to meet its obligations, cancellation penalties shall be invoiced and calculated as follows:

First deposit:  Non refundable
Up to 120 days prior departure: 20% penalty of the total cost per person
From 119 to 91 days prior to departure:  35% penalty of the total cost per person
From 90 to 61 days prior to departure: 50% penalty of the total cost per person.
From 60 to 31 days prior to departure: 75% penalty of the total cost per person.
From 30 to day of departure or No Show: 100% penalty (for group or individual cancellations).

** The first deposit is non-refundable. All subsequent deposits are non-refundable.

If a passenger cancellation creates a change in the price schedule, the tour price will be revised based on the remaining number of participants.  A passenger becoming a single as a result of a partner’s cancellation must pay the single supplement. 

NOTE: The following non-refundable fees will be added to the penalty charges listed on the cancellation schedule above:

•    Travel protection premiums. 
•    Airline tickets - airline penalties, which may be up to 100% of the ticket value. 

Refundable airline tickets will be processed once the original paper tickets (if applicable) are returned to us via a traceable method of mailing. E-tickets do not need to be returned. Lost paper tickets have no refund value.

Partial cancellation: (unless otherwise indicated on the specific tour and/or group master contract)

A partial cancellation corresponds to a reduction in the amount of the quote, for any reason whatsoever: reduction in the duration of the stay, number of persons and/or services reserved. In the event of partial cancellation of the agreement by the Customer, which is not justified by Jet Vacations LLC’s failure to meet its obligations, cancellation penalties shall be invoiced and calculated based on the date on which the notification of the cancellation is received:

    Above 90 days: partial cancellation allowed
   From 90 to 60 days: 40% of number of rooms per night can be canceled
   From 59 days to 45 days: 20% of number of rooms per night can be canceled
   From 44 days to 31 days: 10% of number of rooms per night can be canceled
   From 30 days to day of departure:  No partial cancellations allowed.

** The first deposit is non-refundable. All subsequent deposits are non-refundable.

If a passenger cancellation creates a change in the price schedule, the tour price will be revised based on the remaining number of participants.  A passenger becoming a single as a result of a partner’s cancellation must pay the single supplement.

NOTE: The following non-refundable fees will be added to the penalty charges listed on the cancellation schedule above:

•    Travel protection premiums. 
•    Airline tickets - airline penalties, which may be up to 100% of the ticket value.